Wednesday, August 22, 2007

A Tip If You're Dining Out...Part 1?




It amazes me that some people do not know the proper etiquette when dining out. Not that there's a specific rule that you have to follow when you're eating at a restaurant but there's a generally acceptable behavior (ie civilized) that rules us when we do.

I work in a restaurant in Chicago which is located in a famous landmark, therefore the place attracts a lot of tourists. It is, basically, a tourist trap. It's a decent restaurant, not too upscale that it scares away the suburbanites coming into the city for a day of shopping at Niketown and Filene's Basement, but it's not Popeye's either. I'm not going into details but suffice to say they are a California chain famous for their desserts.

My official position in the restaurant is Operations Support Technician which means I do accounting, financial, human resource-related work as well as various secretarial duties. Occasionally though, I will pick up barista shifts to help out or when I need the extra cash. Nothing strenuous or requiring any amount of brain power, I just make espresso drinks behind the bar and serve customers who are smart enough to figure out that they could get the same level of service there, or better sometimes than if they 're seated at an actual table. And this is when I observe human behavior at it's finest (and worst), at least, when it comes to restaurant etiquette.

The place I work at gets really packed, especially during the weekends and in the summer time. The wait for a table can get up to 2-3 hours sometimes, depending on the size of the party, and they don't take reservations. Several reasons: It's always too busy for reservations, and they get the sort of clientele that won't show up even after they've made one. And since it is a family-style, casual place, there are a lot of kids there. A lot. Screaming, crying kids throwing temper tantrums. Kids running arond like it's their house. I'm generally reminded of a Chucky Cheese. I don't mind any of that but for the reason that since the restaurant can be extremely packed, letting you kid run around the place can potentially be dangerous to them. For example, there are food runners delivering food to tables and the food ain't all cold salads and soda pop. The plates are steaming hot!!! Once I almost dropped a cup of hot soup on some kid who was spinning around on the spot (mind you, this is a crowded place) while his parents were busy talking amongst themselves. Keep an eye on your children if you don't want them drenched in hot soup. And for crying out loud, if you sit at the espresso bar (seven seats, spaced apart enough for comfort) while waiting for your table, please do not let your child play with the silverware that's been set there. Those are for diners, they are not playthings. Do not freak out if your child pokes itself in the eye with a fork, he is not supposed to play with said fork. Please smack him and take away the weapon.

If you're sitting at the espresso bar (MY station) and you order something that requires me leaving the espresso bar (for example you order an alcoholic drink from the other bar), please wait for me to come back with your order before disappearing to God-knows-where. It is rude to leave me standing with YOUR drink that YOU haven't paid for. If your table has been called, please have someone in your party pay for you. We at the bar do not follow the practice of transferring checks to your server, mainly because of how busy it usually is, and there can be up to 30 servers on the shift on any given weekend. You order at the bar, you pay at the bar. And when you tip me for making your espresso drink, please do not throw your 25 cent coin at me like I'm a beggar. Gently place it on the counter. And please do not come round into my side of the espresso bar and touch the espresso machine. It is just an espresso machine, it will not transform into a robot.

One of the busiest sections of the restaurant is the outside patio, especially when it's a gorgeous day out. It's fun, you can people watch, and if you're lucky, Steadman (Oprah's bf) will walk by. The patio has this I'm-sitting-outside-Euro-cafe-style feel to it. Whatever. And since you're outside there are bound to be pigeons hopping about, waiting for scraps of food from the patio guests. Please do not, for crying out loud, feed the pigeons!! They are dirty, disease-carrying city pigeons, they are not carrier pigeons or doves. They are basically rats with wings. If you do not know it, I will let you know right now, pigeons carry cryptococosis, an infection caused by the fungus cryptococcus found in pigeon droppings. I know it's cute, "Oooh I'm feeding pigeons, makes me feel like I'm in Europe," but don't, okay? If you drop a crumb on the ground, fifty pigeons will descend on said crumb, not one. Fifty. Do you want fifty pigeons flocking around you while you're eating your Orange Chicken or Chinese Chicken Salad? I don't. Please smack your kid if they feed the pigeons.

I know it's a little intimidating walking into a completely packed restaurant with no clue as to where the front desk is located. Please ask any of the waitstaff any questions you may have. They have been trained to answer in a pleasant fashion, even if you are being rude and impatient. Please do not swear at us, just because you have been informed that your table will be ready in an hour and thirty minutes. You will be seated in the order of which you have arrived at the restaurant (standard wait time/we-don't-take-reservations shpiel). Please do not take it upon yourself to walk up to the front desk and pick up the chits that have been put there for the front desk runners. You do not work there. Do not touch anything that you're not supposed to. You are not a child, you do not need to be reminded of this.

And so, these are only a few concerns that I'm voicing. I don't want to get into the whole tipping is customary thing, or that the tip is normally around 18%. All the things I've said are common sense, and that any adult should realize they are. They are just things that bug the hell out of me. I'm not saying every guest that comes into the restaurant are stupid and don't have any common sense, only a small percentage of them are. But they still bug the shit out of me. Common sense, that's what's for dinner.

6 cheer(s)!:

^^Sleepy Jackson^^ said...

hahaha i must say i lol'd, i feed pidgeons, and kids in the workplace are a nightmare :@ but tis amusing yeh, spinning kids specially, and robot espresso machines

(R)evolver74 said...

hahah yeah, and that's only like 3 things that bug me the most, there will be a part2 soon.. :@

Brooks Blair Golden said...

...yeah thats just the tip of the iceberg...
you forgot to mention that 75% of the people that enter the building are tourist, and dont live in the city....
...i really hate tourist ={

Anonymous said...

Stupid tourists :P

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